Refund & Cancellation Policy
This Refund & Cancellation Policy explains how refunds, cancellations, and billing adjustments are handled for services provided by Phics Global Private Limited (“Phics Global”, “we”, “us”, or “our”). This policy applies to service-based work including website support, workflow coordination, administrative assistance, advertising coordination, content structure support, customer communication support, operational support services, and related digital business support services.
General Policy
Phics Global provides professional services rather than physical products. Because service work may involve planning, onboarding, workflow preparation, research, communication, implementation, tool setup, or reserved operational capacity, refund eligibility depends on the project status, completed work, resources allocated, and the terms agreed in the applicable proposal, invoice, service scope, or written agreement.
Eligibility for Refunds
- Before work begins: If payment has been received but no work, onboarding, planning, workflow preparation, setup, or resource allocation has started, a refund may be issued after deduction of applicable transaction fees or payment processing costs.
- After work begins: If work has started, any refund will be reviewed based on completed work, time spent, resources allocated, third-party costs, and the current status of the project or service.
- Milestone-based work: Completed milestones, approved deliverables, submitted work, or completed service stages are generally non-refundable.
- Monthly or retainer services: Retainers cover reserved capacity, operational availability, planning, communication, and service readiness. Once a billing cycle has started, retainer payments are generally non-refundable.
- Partial adjustments: In some cases, we may offer a partial billing adjustment, service credit, revised delivery plan, or other reasonable resolution based on the circumstances.
Non-Refundable Items
- Completed work, approved deliverables, or delivered milestones
- Setup, onboarding, audits, discovery sessions, planning, documentation, or strategy work once initiated
- Third-party expenses paid on behalf of the client, including tools, software, plugins, hosting, paid assets, advertising costs, subscriptions, or platform fees
- Reserved operational capacity, allocated service time, retainer availability or operational resources already allocated
- Work delayed due to missing client inputs, approvals, platform access, content, credentials, or required business information
Cancellations
Clients may request cancellation of ongoing services by providing written notice via email. Cancellation handling depends on the type of service, billing cycle, project status, and scope terms agreed between the client and Phics Global.
- For monthly services, cancellation will generally apply from the next billing cycle unless otherwise agreed in writing.
- Work already in progress may continue up to the paid scope, active billing period, or agreed handover point.
- Deliverables, access, files, reports, and documentation will be handed over according to the agreed scope and completion status.
- Any unpaid invoices, approved expenses, or completed work may remain payable even after cancellation.
Delays, Access Issues, and Client Inputs
Some projects require timely access, content, approvals, platform permissions, business information, or client feedback. If a project is delayed because required inputs are not provided, refund eligibility will depend on the work already completed, operational resources reserved, and project records.
How to Request a Refund or Billing Review
To request a refund, cancellation review, or billing adjustment, please email us with the subject line “Refund Request” or “Billing Review” and include the following details:
- Your name and company name
- Invoice number, order reference, or payment reference
- The service or project related to the request
- Reason for the request
- Any supporting details, communication records, or relevant context
Billing Review Process
We encourage clients to contact us directly before initiating payment disputes or chargebacks. Most billing concerns can be reviewed through project records, scope verification, communication history, delivery status, and operational reconciliation.
Processing Time
If a refund or billing adjustment is approved, it will normally be processed to the original payment method where possible. Processing timelines may vary depending on the payment provider, banking system, card network, or payment platform involved.
Service Credits and Alternative Resolution
In certain situations, Phics Global may offer a service credit, revised delivery schedule, additional clarification, corrective work, partial adjustment, or other reasonable resolution instead of a direct refund. Any such resolution will depend on the service type, project records, and the circumstances of the request.
Third-Party Platforms and External Costs
Some services may involve third-party platforms, advertising accounts, software tools, hosting providers, payment processors, marketplaces, plugins, or external vendors. Phics Global is not responsible for refund timelines, limitations, suspensions, delays, fees, or decisions made by third-party platforms.
Governing Law
This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Uttar Pradesh, India, unless a written agreement specifies otherwise.
Contact Information
For questions about this Refund & Cancellation Policy, billing reviews, cancellation requests, or refund-related
communication, contact us using the details below:
Company: Phics Global Private Limited
Brand: Phics Global
Location: Ghaziabad, Uttar Pradesh, India
Billing Email: billing@phicsglobal.com
Support Email: support@phicsglobal.com