Refund & Cancellation Policy
This Refund & Cancellation Policy explains how refunds, cancellations, and adjustments are handled for services provided by Phics Global (“we”, “us”, “our”). This policy is designed for service-based work, including remote team support, web delivery, marketing execution, and business operations support.
General policy
Since we provide professional services (not physical goods), refunds depend on whether work has started, how much work has been delivered, and what expenses or allocations have already been incurred (such as dedicated time, staffing, tools, or onboarding).
Eligibility for refunds
- Before work begins: If payment is received but work has not started, a refund may be issued after deductions for transaction fees (if applicable).
- After work begins: If work has started, refunds (if any) are calculated based on work completed, time spent, and resources allocated.
- Milestone delivery: If milestones are defined, completed milestones are non-refundable.
- Monthly/retainer services: Retainers cover reserved capacity and operational availability and are generally non-refundable once the billing cycle begins.
Non-refundable items
- Completed work or delivered milestones
- Setup, onboarding, audits, discovery sessions, and planning work (once initiated)
- Third-party expenses paid on your behalf (tools, plugins, hosting, paid assets)
- Reserved capacity/retainer time already allocated
Cancellations
You may request cancellation of ongoing services by providing written notice via email. Cancellation becomes effective based on the billing cycle and scope terms in your agreement or invoice.
- For monthly services, cancellation typically applies to the next billing cycle unless otherwise agreed.
- Work in progress may be completed up to the paid scope period.
- Access and deliverables will be handed over based on the agreed scope.
Delays and access issues
If a project is delayed due to missing access, delayed inputs, approvals, or third-party platform limitations, refunds are not guaranteed. We may pause work until required inputs are provided.
How to request a refund
To request a refund, email us with the subject line “Refund Request” and include:
- Your name and company
- Invoice number or payment reference
- Reason for the request
- Any supporting details
Processing time
If approved, refunds are processed to the original payment method where possible. Processing timelines may vary depending on the payment provider or banking system.
Governing law
This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.
Contact
For questions about this policy, contact us:
Email: info@phicsglobal.com
Jurisdiction: Delhi, India