Terms & Conditions
These Terms & Conditions explain the rules for using the Phics Global website and engaging our digital support, workflow coordination, website support, administrative assistance, and related business support services.
Overview
By accessing this website or engaging Phics Global for services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
Services we provide
Phics Global may provide services including, but not limited to:
- Website development structure support and website maintenance support
- SEO content structure support, reporting support, and website organization assistance
- Advertising coordination and campaign structure assistance
- Operational workflow assistance and administrative coordination support
- Customer communication support and workflow documentation assistance
- Digital business support services related to website operations and structured business workflows
Client responsibilities
To allow us to deliver services properly, clients are responsible for providing accurate information, timely approvals, required access, and clear project instructions.
- Provide correct business, billing, and contact information
- Provide access to websites, platforms, tools, hosting, accounts, or documents when required
- Review and approve drafts, designs, reports, content, or milestones in a timely manner
- Ensure that any materials provided to us are legal, licensed, and authorized for use
- Use delivered work and services in compliance with applicable laws and platform policies
Payments, invoices, and fees
Fees, payment schedules, retainers, deposits, milestones, and billing terms are generally stated in the relevant proposal, invoice, agreement, or Statement of Work.
- Some projects may require advance payment, deposits, or milestone-based payments.
- Monthly or recurring services may be billed in advance unless otherwise agreed.
- Third-party expenses such as hosting, plugins, paid tools, advertising spend, stock assets, or platform fees may be billed separately.
- Late payments may result in delayed delivery, paused services, or suspension of work.
Service delivery and timelines
Phics Global provides digital business support and operational support services. Delivery may include website updates, project files, reports, access details, project communication records, deployed work, documentation, support communication, or other agreed deliverables.
- Delivery timelines depend on project scope, complexity, approvals, and required access.
- Onboarding for ongoing operational support services or remote support typically ranges between 3–7 business days after project confirmation.
- Project milestones, deadlines, and deliverables may be defined in the proposal, invoice, agreement, or Statement of Work.
- Delays caused by missing access, delayed approvals, third-party platforms, or client-side issues may affect delivery timelines.
Refunds and cancellations
Refunds and cancellations are handled according to the nature of the service, whether work has started, resources allocated, milestones completed, and the terms stated in the relevant invoice or agreement.
- Completed work, delivered milestones, discovery, setup, onboarding, audits, and allocated service time may be non-refundable.
- Monthly or retainer services may be non-refundable once the billing cycle has started.
- Approved refunds, where applicable, are generally processed to the original payment method where possible.
Intellectual property
Unless otherwise agreed in writing, intellectual property rights for final approved custom deliverables may transfer to the client after full payment has been received.
- Drafts, internal processes, reusable frameworks, templates, know-how, and working methods may remain the property of Phics Global.
- Third-party tools, plugins, themes, libraries, stock assets, software, or platforms remain subject to their own license terms.
- Clients are responsible for ensuring they have rights to any materials, brand assets, text, images, or data they provide to us.
Acceptable use
Clients may not use our website, services, deliverables, or support for unlawful, misleading, harmful, abusive, or unauthorized activities.
- No illegal activity, fraud, impersonation, deceptive advertising, or unauthorized account access
- No spam, abusive outreach, unlawful telemarketing, or platform policy violations
- No malware, hacking, credential theft, scraping abuse, or unauthorized data collection
- No fake reviews, misleading claims, prohibited financial promotions, or deceptive business practices
- No use of our services in a way that violates applicable laws, payment provider rules, or platform policies
Third-party platforms and tools
Some services may involve third-party platforms such as hosting providers, analytics tools, advertising platforms, payment processors, social media platforms, CRM tools, email tools, plugins, software libraries, or marketplace services.
- Third-party services are governed by their own terms, pricing, availability, and policies.
- We are not responsible for third-party outages, account restrictions, approvals, rejections, policy changes, or platform decisions.
- Clients are responsible for maintaining ownership and authorized access to their own third-party accounts.
Confidentiality and data handling
We aim to handle client information responsibly and use it only for service delivery, communication, project management, compliance, and business operations.
- Clients should not share unnecessary sensitive information unless required for the project.
- Access credentials should be shared through secure or agreed methods where possible.
- We may retain communication records, invoices, project notes, and service documentation for operational and legal purposes.
Limitations of liability
To the maximum extent permitted by applicable law, Phics Global is not liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from website use, services, third-party platforms, business outcomes, or client-side decisions.
- We do not guarantee uninterrupted website access, platform availability, rankings, ad performance, or revenue.
- Clients remain responsible for business decisions, platform compliance, content approvals, and use of deliverables.
- Any liability, where legally applicable, is limited to the amount paid for the specific service giving rise to the claim.
Suspension or termination
We may pause, suspend, or terminate services if required information is not provided, payments are delayed, access is unavailable, client requests are unsafe or unlawful, or the working relationship becomes inconsistent with these terms or applicable policies.
- Termination does not remove the obligation to pay for completed work, allocated time, third-party expenses, or delivered milestones.
- Where appropriate, we may provide handover of completed deliverables within the agreed paid scope.
- Ongoing access, support, or maintenance may stop after termination or non-payment.
Changes to these terms
We may update these Terms & Conditions from time to time. The “Last updated” date above will be revised when changes are made. Continued use of the website or services after changes are posted means you accept the updated terms.
Governing law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be handled through the appropriate courts or legal forums having jurisdiction under applicable Indian law.
Contact
If you have questions about these Terms & Conditions, contact us:
- Email: support@phicsglobal.com
- Company: Phics Global
- Location: Ghaziabad, Uttar Pradesh, India