Business operations, built to run.
PHICS Global operates defined business functions across revenue, administration, technology and specialized industry workflows — giving businesses additional operational capacity while keeping control of the decisions that matter.
Explore our services
What we operate.
PHICS supports defined functions across four areas of business operations. Each function can be structured around the workflows, systems, requirements and decision boundaries of the business it supports.
The functions
behind the work.
PHICS can operate individual business functions or combine related workflows into a structured operating model. Each capability is built around defined processes, systems, responsibilities and decision boundaries.
Revenue Operations
Revenue development, sales operations and structured follow-up workflows.
Business Operations
Finance support, administration and recurring back-office workflows.
Finance Operations
Recurring bookkeeping, transaction categorization, reconciliation, QuickBooks and Xero workflows, financial data organization and reporting preparation.
Business Process Operations
Administrative, coordination and back-office workflows including invoicing administration, vendor bills, documentation, data entry, spreadsheets, CRM administration, reporting and recurring business processes.
Digital & Technology Operations
Technology, websites, digital properties and marketing execution.
IT Operations
Managed IT and cloud operations covering Microsoft 365, Google Workspace, user and account administration, email administration, device configuration, software setup, basic troubleshooting and helpdesk workflows.
Web Operations
Website development, maintenance and digital property management including WordPress, Elementor, WooCommerce, website updates, backups, Cloudflare, hosting, DNS, performance, Analytics and Search Console.
Marketing Operations
Digital advertising, SEO, content and marketing execution including Google Ads, Meta Ads, keyword research, SEO implementation, content production, landing pages, conversion tracking, email marketing and reporting.
Industry & Production Operations
Specialized workflows supported within defined industry processes.
Property Operations
Real estate and property management support covering listing administration, MLS-related administration where authorized, transaction coordination, CRM workflows, appointment coordination, tenant and owner communication, lease and document administration and reporting.
Commerce Operations
E-commerce catalog, order and back-office operations including product data, Shopify and WooCommerce workflows, inventory, orders, returns and refunds administration, marketplace administration and reporting.
Architecture & Design Operations
Architectural drafting, CAD production, 2D drawings, 3D modeling, rendering and visualization workflows delivered within defined production processes.
Start with one function. Build from there.
PHICS can begin with a defined business function and build the operating structure around it — with additional functions introduced when the business is ready.
A defined function
needs a way to run.
PHICS does not begin with a person and ask the business to figure out what they should do. We begin by understanding the function, the workflow and the requirements around it.
From there, we structure the work, operate it within agreed boundaries and continuously improve how the function is managed.
The operating structure is built around the work, not simply around a job description.
Understand
We learn how the function works today — including workflows, systems, requirements, priorities, responsibilities and decision boundaries.
Structure
The work is organised into clear processes, responsibilities, checklists, documentation, quality requirements and escalation rules.
Operate
The function moves into day-to-day execution with the appropriate people, systems and management structure responsible for keeping the work moving.
Improve
Performance, recurring issues and workflow gaps are reviewed so the process can become clearer, more consistent and better managed over time.
The work becomes
a system.
As a function becomes established, the operating knowledge becomes part of the process — making responsibilities clearer, reducing dependency on individual people and creating a stronger foundation for continuity.
You keep control
of the decisions.
PHICS operates the defined function within agreed processes and boundaries. Your team retains control of the decisions that require your business knowledge, authority or professional judgment.
Built around
the function.
When a business needs additional operational capacity, the answer is not always another employee. Sometimes the better answer is a defined function with a clear process, accountable execution and ongoing management.
That is the way PHICS approaches its work. We build the operating structure around the function your business needs to move forward.
You are not simply
adding a person.
You are creating a way for a business function to be carried out consistently.
The people performing the work matter. But the process, documentation, management and quality controls around the work matter too.
Defined work
The function has a clear purpose, responsibilities and boundaries so the work does not depend entirely on one individual.
Structured process
Work is organised into repeatable processes, documentation, checklists and quality requirements.
Managed execution
The function is operated with coordination, supervision, reporting and escalation where the work requires it.
Continuity
Knowledge and operating requirements become part of the function rather than sitting only with one individual.
From a person
to an operating
function.
We operate the work.
You lead the business.
PHICS works within the processes, systems and boundaries agreed with the client. Your team remains responsible for business direction and decisions that require your authority, professional judgment or commercial approval.
Process, execution, coordination and reporting.
Direction, approvals and business decisions.
Start with the work
that needs to move.
PHICS can begin with one defined function and build the operating structure around it — then expand into additional functions when the business is ready.
Built for the
work behind
the business.
Different industries have different workflows. The operating principle stays the same: understand the work, structure the process and manage the execution.
PHICS supports businesses where defined operational functions can be organised, documented and managed within clear responsibilities and decision boundaries.
SERVICES
Professional &
Service Businesses
Defined administrative, sales and operational workflows for businesses where internal teams need additional capacity without handing over control of the business.
E-Commerce &
Commerce Operations
Product, catalog, order and back-office workflows that help commerce businesses keep operational work organised as transactions move through the business.
COMMERCE
DIGITAL
Technology &
Digital Businesses
Operational support for technology-driven businesses that need structured execution across IT, websites, digital properties, marketing and recurring workflows.
Real Estate &
Property Operations
Administrative and coordination workflows supporting property businesses, real estate teams and recurring transaction processes.
PROPERTY
DESIGN
Architecture &
Design Production
Production-focused architectural and design workflows covering drafting, CAD, 2D drawings, 3D modelling, rendering and visualization.
The industry changes.
The operating discipline doesn't.
PHICS works within the requirements of each business, adapting the process, systems and responsibilities around the function being operated.
Start with the work
that needs to move.
Tell us what your business needs help with. We’ll review the function, understand the workflow and recommend a practical service structure around the work.
Whether you need support with one defined function or several connected workflows, the starting point is the same: understand the work, then build the right way to operate it.
Tell us what you need.
Share the business function, workflow or recurring operational work you want PHICS to handle.
Discuss the requirements.
We review the work, systems involved, responsibilities, expected workflow and the boundaries around the function.
Receive a quote.
Based on the requirements, PHICS recommends the appropriate service structure and provides a quote for the work.
Get started.
Once the service structure is agreed, the workflow, responsibilities and operating requirements are put in place.
A useful starting point.
You do not need to prepare a formal brief before contacting us. A clear description of the work is enough to begin the conversation.
Tell us where
you need support.
We’ll start with the work itself, understand what needs to happen and determine how PHICS can operate the function within the requirements of your business.
Structured Business Operations Support
Explore the operating areas behind the services PHICS provides.
Revenue Operations
Sales development, prospecting, lead follow-up, appointment operations and opportunity management.
Business Operations
Finance support, administration, coordination and recurring back-office workflows.
Digital & Technology Operations
IT operations, websites, digital properties, advertising, SEO, content and marketing execution.
Industry & Production Operations
Property, commerce and architecture-related production workflows handled within defined processes.